Managed IT Services Packages

We offer tailored managed IT services designed to meet your organization's
current needs and adapt to future requirements.

The Perfect Match for Your Organization's IT Needs with Custom-Tailored Solutions to Drive Success

We understand that every business is different. We offer tailored Managed IT Service packages designed to align with your unique technology needs for today and the future.

IT SUPPORTED

Our IT Supported plan focuses on providing unlimited remote support to your employees along often as an extension of your internal IT team.

KEY FEATURES & BENEFITS

Unlimited Remote Support
Proactive Monitoring
Endpoint Protection
Technology Business Reviews
Multilingual Coverage
Monthly Reporting

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IT MANAGED

Our IT Managed service plan builds on the Supported plan, expanding to unlimited remote and onsite support, and added security protections.

KEY FEATURES & BENEFITS

Unlimited Onsite Support
Email Security Protection
Disaster Recovery and Backup
Security Awareness Training
Project Management
Priority Response Time

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IT PROTECTED

Our IT Protected service plan combines everything with higher priority response, comprehensive cyber security protection, and compliance.

KEY FEATURES & BENEFITS

24x7 Security Operation Center
Managed Detection and Response
Extended Detection and Response
Security Information Event Management
Web Filtering and Protection
Multi-Factor Authentication

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What's Included in Each Package

Our Service Pricing Models

Although many businesses rely on HERO as their fully managed IT services partner, we can customize our packages to fit your organization’s specific needs and budget.

Unlimited Hours / Fully Managed -
Unlimited IT services included in your selected package or contract, all for a predictable fixed monthly cost

Block Hours & Retainers - A designated number of IT service hours at a fixed rate, with the flexibility to replenish hours automatically or upon request as needed.

Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.

Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.

We’ve been empowering small businesses to thrive for over 20 years.
See what they say about our services!

"Exceptional Service an

Our business has thrived since partnering with them. Their knowledgeable team always delivers exceptional service and goes above and beyond to meet our needs. Highly recommended!

Law Firm

"A Game-Changer for Our Company"

From IT management to cloud solutions, they’ve transformed how we operate. We’re now more efficient and secure than ever before. Their expertise is unmatched!

Medical Office

"Reliable and Always Responsive"

Whenever we need support, they’re there. Their quick response times and reliable solutions have been invaluable. We couldn’t ask for a better partner

Surgery Center

"Our Trusted Technology Partner"

For years, we’ve relied on them for all our IT and cybersecurity needs. They’ve consistently helped us stay ahead in a rapidly changing tech landscape.

National Manufacture

"Boosted Our Productivity Overnight"

Their cloud services have streamlined our operations, saving us time and resources. Our team can now focus on growing the business instead of worrying about IT.

Accounting Firm

"Peace of Mind with Outstanding Security"

We used to worry about cyber threats, but not anymore. Their comprehensive security solutions have given us peace of mind, knowing our data is fully protected.

National FBO Operator