Managed IT Services Packages

We offer tailored managed IT services designed to meet your organization's
current needs and adapt to future requirements.

Managed IT Support Packages for Tampa Bay Businesses

HERO offers customized Managed IT and Cybersecurity plans designed specifically for Tampa Bay businesses. Whether you need proactive IT support, enhanced cybersecurity protection, or compliance with HIPAA and PCI standards, our packages scale with your business to reduce downtime, improve efficiency, and ensure peace of mind.

IT SUPPORTED

Our IT Supported plan offers unlimited remote IT help desk services, acting as an extension of your in-house IT team. Ideal for small to mid-sized businesses in Tampa seeking reliable, proactive, and cost-effective technical support without the overhead of full-time staff.

KEY FEATURES & BENEFITS

Unlimited Remote Support
Proactive Monitoring
Endpoint Protection
Technology Business Reviews
Multilingual Coverage
Monthly Reporting

Get Supported

IT MANAGED

Building on our IT Supported plan, IT Managed adds unlimited onsite support and proactive IT management tailored for Tampa Bay businesses. With enhanced cybersecurity protections, it's perfect for companies needing hands-on support, network management, and reliable system.

KEY FEATURES & BENEFITS

Unlimited Onsite Support
Email Security Protection
Disaster Recovery and Backup
Security Awareness Training
Project Management
Priority Response Time

Get Managed

IT PROTECTED

Our most comprehensive service, IT Protected, combines all the features of Supported and Managed, plus higher priority response times and robust cybersecurity solutions. Designed for regulated industries in Tampa—like healthcare, law, and finance.

KEY FEATURES & BENEFITS

24x7 Security Operation Center
Managed Detection and Response
Extended Detection and Response
Security Information Event Management
Web Filtering and Protection
Multi-Factor Authentication

Get Protected

What's Included in Each Package

Our Service Pricing Models

Although many businesses rely on HERO as their fully managed IT services partner, we can customize our packages to fit your organization’s specific needs and budget.

Unlimited Hours / Fully Managed -
Unlimited IT services included in your selected package or contract, all for a predictable fixed monthly cost

Block Hours & Retainers - A designated number of IT service hours at a fixed rate, with the flexibility to replenish hours automatically or upon request as needed.

Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.

Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.

Empowering Tampa Businesses with Trusted IT & Cybersecurity for Over 20 Years—See What Our Clients Say!

"Exceptional Service an

Our business has thrived since partnering with them. Their knowledgeable team always delivers exceptional service and goes above and beyond to meet our needs. Highly recommended!

Law Firm

"A Game-Changer for Our Company"

From IT management to cloud solutions, they’ve transformed how we operate. We’re now more efficient and secure than ever before. Their expertise is unmatched!

Medical Office

"Reliable and Always Responsive"

Whenever we need support, they’re there. Their quick response times and reliable solutions have been invaluable. We couldn’t ask for a better partner

Surgery Center

"Our Trusted Technology Partner"

For years, we’ve relied on them for all our IT and cybersecurity needs. They’ve consistently helped us stay ahead in a rapidly changing tech landscape.

National Manufacture

"Boosted Our Productivity Overnight"

Their cloud services have streamlined our operations, saving us time and resources. Our team can now focus on growing the business instead of worrying about IT.

Accounting Firm

"Peace of Mind with Outstanding Security"

We used to worry about cyber threats, but not anymore. Their comprehensive security solutions have given us peace of mind, knowing our data is fully protected.

National FBO Operator