We offer tailored managed IT services designed to meet your organization's
current needs and adapt to future requirements.
ERO offers customized Managed IT and Cybersecurity plans designed specifically for Tampa Bay businesses. Whether you need proactive IT support, enhanced cybersecurity protection, or compliance with HIPAA and PCI standards, our packages scale with your business to reduce downtime, improve efficiency, and ensure peace of mind.
Our IT Supported plan offers unlimited remote IT help desk services, acting as an extension of your in-house IT team. Ideal for small to mid-sized businesses in Tampa seeking reliable, proactive, and cost-effective technical support without the overhead of full-time staff.
KEY FEATURES & BENEFITS
Unlimited Remote Support
Proactive Monitoring
Endpoint Protection
Technology Business Reviews
Multilingual Coverage
Monthly Reporting
Building on our IT Supported plan, IT Managed adds unlimited onsite support and proactive IT management tailored for Tampa Bay businesses. With enhanced cybersecurity protections, it's perfect for companies needing hands-on support, network management, and reliable system.
KEY FEATURES & BENEFITS
Unlimited Onsite Support
Email Security Protection
Disaster Recovery and Backup
Security Awareness Training
Project Management
Priority Response Time
Our most comprehensive service, IT Protected, combines all the features of Supported and Managed, plus higher priority response times and robust cybersecurity solutions. Designed for regulated industries in Tampa—like healthcare, law, and finance.
KEY FEATURES & BENEFITS
24x7 Security Operation Center
Managed Detection and Response
Extended Detection and Response
Security Information Event Management
Web Filtering and Protection
Multi-Factor Authentication
Although many businesses rely on HERO as their fully managed IT services partner, we can customize our packages to fit your organization’s specific needs and budget.
Unlimited Hours / Fully Managed -
Unlimited IT services included in your selected package or contract, all for a predictable fixed monthly cost
Block Hours & Retainers - A designated number of IT service hours at a fixed rate, with the flexibility to replenish hours automatically or upon request as needed.
Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.
Pay-As-You-Go - Request IT services as needed at a fixed rate, with billing handled after completion automatically or by request as required.
"Exceptional Service an
Our business has thrived since partnering with them. Their knowledgeable team always delivers exceptional service and goes above and beyond to meet our needs. Highly recommended!
Law Firm
"A Game-Changer for Our Company"
From IT management to cloud solutions, they’ve transformed how we operate. We’re now more efficient and secure than ever before. Their expertise is unmatched!
Medical Office
"Reliable and Always Responsive"
Whenever we need support, they’re there. Their quick response times and reliable solutions have been invaluable. We couldn’t ask for a better partner
Surgery Center
"Our Trusted Technology Partner"
For years, we’ve relied on them for all our IT and cybersecurity needs. They’ve consistently helped us stay ahead in a rapidly changing tech landscape.
National Manufacture
"Boosted Our Productivity Overnight"
Their cloud services have streamlined our operations, saving us time and resources. Our team can now focus on growing the business instead of worrying about IT.
Accounting Firm
"Peace of Mind with Outstanding Security"
We used to worry about cyber threats, but not anymore. Their comprehensive security solutions have given us peace of mind, knowing our data is fully protected.
National FBO Operator
Get peace of mind with expert IT support, cybersecurity protection, and flat-rate pricing—trusted by Tampa businesses for over 20 years.
400 North Asley Drive
Suite 2600
Tampa, Florida 33602
© 2025 HERO Managed Services LLC - All Rights Reserved, PO BOX 1224, Tarpon Springs, Florida 34688-1224