HIPAA-Compliant IT & Cybersecurity Solutions for Healthcare Practices

Yes — HERO’s IT services are fully aligned with the HIPAA Security Rule, covering all required technical, administrative, and physical safeguards. We implement role-based access control, end-to-end encryption, audit logging, and secure data transmission protocols to protect electronic protected health information (ePHI) across your environment. Our services include HIPAA-compliant backups, email encryption, MFA enforcement, and secure remote access for remote workers and mobile healthcare providers.

We also help your team stay compliant by conducting HIPAA risk assessments, providing security training for staff, and documenting key processes required for audits or OCR inquiries. Whether you're preparing for a compliance audit or just want to strengthen your privacy posture, we help ensure your IT infrastructure meets both the letter and the spirit of HIPAA.

Absolutely. HERO supports a wide range of Electronic Health Record (EHR) and Practice Management Systems (PMS) including eClinicalWorks, Epic, Dentrix, Allscripts, Kareo, Open Dental, and more. We help install, configure, secure, and optimize these systems to run smoothly across all devices — from exam room workstations to front-desk terminals and remote access laptops.

Our team also troubleshoots software issues, integrates third-party tools, and ensures that your EHR systems communicate properly with billing, scheduling, imaging, and other platforms. We understand how critical uptime and performance are during patient hours, so we work closely with vendors to resolve software-related issues quickly and efficiently.

We provide comprehensive cybersecurity services specifically designed for healthcare organizations. Our solutions include Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), and firewall protection tailored to clinical network environments. We enforce strong user authentication protocols, including multi-factor authentication (MFA) and password policies aligned with NIST standards.

In addition, we provide phishing protection, web content filtering, and security awareness training for your entire staff. Most healthcare breaches are caused by human error — so we proactively train your employees to spot risks before they become incidents. For added peace of mind, we monitor your environment 24/7 with automated alerts and incident response protocols in place.

Yes — HERO is well-equipped to support multi-location medical groups, remote workers, mobile clinicians, and specialty providers who operate across geographic regions. We create centralized management systems with remote access protocols that allow your staff to securely connect from satellite offices, telehealth stations, or even the field.

Our cloud and hybrid infrastructure solutions provide secure file access, remote desktop environments, and VPN encryption to ensure HIPAA compliance even when care is being delivered outside the main office. Whether you're expanding into new cities, adding providers, or consolidating systems across a group practice, we help maintain consistency, performance, and security across all sites.

Our no-obligation assessment includes a thorough review of your IT infrastructure, cybersecurity protocols, backup systems, remote access setup, and HIPAA compliance posture. We examine your network layout, user management, patching procedures, data retention policies, and disaster recovery planning.

We then deliver a customized report with clear recommendations that highlight risks, inefficiencies, and opportunities for improvement. Whether you're dealing with legacy systems, unsure about compliance readiness, or looking to prepare for a growth phase or audit, this assessment is a valuable step toward securing your practice and optimizing your operations.

We provide 24/7 help desk support with SLA-backed response times, tailored to the needs of medical practices that can’t afford downtime. During patient hours, our team prioritizes urgent issues like EHR crashes, connectivity disruptions, printing failures, and other tech problems that directly affect care delivery.

For critical systems — like lab software, diagnostic tools, or check-in kiosks — we have escalation procedures that ensure a senior engineer is on the case quickly. Our remote monitoring platform also allows us to proactively detect and fix problems before your staff even reports them, minimizing delays, disruptions, and patient dissatisfaction.

Yes — HERO offers full support for HIPAA compliance initiatives, including risk assessments, gap analysis, and documentation of technical safeguards. We provide policy templates, remediation plans, and help you establish audit-ready procedures. Our process is aligned with OCR recommendations and includes identifying vulnerabilities in access control, transmission security, data storage, and employee usage.

We also work with practice managers, compliance officers, and consultants to document IT policies in plain language that meets both regulatory expectations and real-world practice needs. Whether you need to complete your annual risk analysis or respond to a security incident, we can guide you every step of the way.