Managed IT & Cybersecurity for Law Firms That Can’t Afford Downtime

Yes — HERO Managed Services has extensive experience supporting a wide range of legal practice management and document management systems. We regularly work with tools like Clio, Time Matters, MyCase, NetDocuments, ProLaw, PracticePanther, and others. Whether you're migrating to the cloud, integrating with Microsoft 365, or optimizing your document workflow, we ensure these platforms run smoothly, securely, and efficiently.

Our team handles everything from initial deployment and software updates to troubleshooting, custom configurations, and third-party integrations. This allows attorneys and paralegals to focus on case work without worrying about system stability or compatibility issues.

Unlike generic IT providers, HERO specializes in legal IT support — which means we understand the compliance, confidentiality, and productivity demands of modern law firms. Our approach is proactive and strategic, not just reactive. We don’t just fix issues; we help your firm prevent them through proactive monitoring, cybersecurity best practices, and industry-aligned technology planning.

We’re also deeply familiar with the ethical obligations set forth by the ABA and Florida Bar, including requirements for safeguarding client information and maintaining competence with technology. Our team is trained to address the specific risks that law firms face, from ransomware attacks and phishing schemes to data breaches and compliance audits.

Yes — HERO ensures your IT infrastructure aligns with both the ABA Model Rules of Professional Conduct and the Florida Bar’s ethical technology guidance. Specifically, we help your firm meet the requirements of Model Rules 1.1 (Competence), 1.6 (Confidentiality), and 5.3 (Supervision of Nonlawyer Assistance), all of which have direct implications for how attorneys use and manage technology.

We implement solutions like email encryption, secure file sharing, access control policies, data retention protocols, and cybersecurity awareness training — all designed to ensure that your firm is not only secure, but compliant with the evolving regulatory landscape governing legal practice.

Absolutely. HERO supports remote and hybrid legal operations by designing secure, accessible systems that allow attorneys, paralegals, and staff to work from anywhere. We implement secure remote desktop environments, configure VPNs with strong encryption, enable secure access to cloud-based practice management tools, and deploy mobile device management (MDM) to safeguard sensitive data on laptops, tablets, and smartphones.

Whether your team works from home, the courtroom, or across multiple states, we ensure your data remains protected and your tools are always accessible. Our cloud-first approach helps law firms reduce IT complexity, support flexible work arrangements, and maintain continuity without compromising client confidentiality.

We understand that law firms can’t afford IT delays, especially when dealing with court deadlines or active client matters. That’s why HERO offers 24/7 help desk support, SLA-backed response times, and priority escalation for legal-industry clients. Our response process ensures that time-sensitive issues are handled by senior engineers when necessary, with real-time communication and fast resolution.

We also monitor your systems proactively — which means we often identify and resolve issues before they impact your staff. Whether it's a downed server, a phishing alert, or an email outage, HERO responds quickly and effectively, helping your legal team stay focused, billable, and client-ready.

Our complimentary legal IT and cybersecurity assessment is a comprehensive review of your current technology stack, security posture, and compliance alignment. We’ll evaluate everything from your existing hardware and software to your backup protocols, network security, and cloud tools.

We then provide a custom roadmap with recommendations for reducing risk, improving performance, and supporting future growth. This assessment is particularly helpful for law firms preparing for audits, facing rapid growth, or looking to move to the cloud. There’s no obligation — just clear, actionable insights from a team that knows how to support legal professionals.