Yes—HERO provides full transparency and immediate communication. Our network monitoring system is configured to detect a wide range of issues including device failures, suspicious activity, bandwidth saturation, dropped connections, and more.
Once a critical threshold is reached, the system generates an alert which is routed to our Network Operations Center (NOC) for review. Depending on your service level agreement (SLA), we may:
- Begin troubleshooting immediately
- Notify your designated point of contact
- Escalate to an on-call engineer for urgent resolution
All alerts are logged, timestamped, and included in your monthly reporting. We also work with you to define which alerts you want to be notified about directly and which should be handled behind the scenes by our team.
