Co-Managed IT Services

Enhance your in-house IT capabilities with HERO’s on-demand engineering and technical resources. Gain access to a team of certified professionals who provide advanced troubleshooting, project support, and expert guidance. Whether handling complex integrations, major incidents, or scaling up for large initiatives, HERO’s engineers ensure you never face technology challenges alone. This seamless augmentation keeps your operations running smoothly, even during peak demand or staff transitions.

Stay compliant and audit-ready at all times with HERO’s Managed Compliance support. HERO maintains all necessary documentation, records, and reports in a secure platform, reviews everything before an audit, and joins your team during the process to answer questions and verify details. This proactive approach gives your organization confidence, eliminates surprises, and helps maintain regulatory standards, even in highly regulated environments like healthcare and nonprofits.

Take control of your IT assets with HERO’s comprehensive asset management program. Every device, license, and software asset is tracked, optimized, and regularly audited. Benefit from streamlined onboarding, automated inventory management, license tracking, and detailed reporting. HERO’s meticulous approach drives down costs, prevents unauthorized access, and ensures that technology investments deliver maximum value throughout the asset lifecycle.

Get dedicated, strategic partnership from your assigned Technical Account Manager. This expert becomes fully familiar with your systems, processes, and staff, ensuring every recommendation and action aligns with your business goals. Enjoy proactive planning, clear communication, and deep insight into your IT environment, transforming IT from a reactive cost center into a driver of growth and productivity.

Secure your most critical platforms with HERO’s expertise in nonprofit CRM, donor management, and healthcare EHR systems. HERO handles updates, integrations, secure hosting, and compliance alignment for platforms like Blackbaud, Raiser’s Edge, Salesforce NPSP, Epic, Cerner, and Allscripts. This ensures your systems are always reliable, responsive, and protected, enabling your teams to focus on mission-critical work, not technical headaches.

Benefit from HERO’s proactive monitoring and prevention-first service model. Continuous monitoring, patch management, and incident response minimize downtime and technology friction. By identifying and resolving issues before they escalate, HERO keeps your IT environment stable, secure, and ready to support business growth, delivering the predictability and resilience your organization needs in today’s fast-changing landscape.