Application Managed Services
Eliminate application headaches, gain proactive support, compliance, and reliability.
Proactive monitoring and rapid remediation for critical business applications, backed by dedicated account management and deep application expertise.
Seamless updates and integrations for platforms like Blackbaud, Raiser’s Edge, and EHRs, reducing operational risk and downtime.
Audit readiness year-round with managed documentation, compliance oversight, and pre-audit support built in.
Simplify complex application environments with strategic guidance, lifecycle planning, and vendor coordination for every deployment.
Secure, compliant access and reliable performance for both in-office and remote users, supported by ongoing system optimization.
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Trusted by Businesses Who Demand Reliability
See how proactive application management delivers peace of mind and measurable business value.
Our Clients
Comprehensive Application Management for Business Resilience
Proactive oversight and expert support solutions
Take the stress out of managing nonprofit CRMs and donor management platforms like Blackbaud, Raiser’s Edge, and Salesforce NPSP. HERO’s specialists handle all updates, integrations, and secure hosting, ensuring your donor data remains accessible, compliant, and protected. This allows teams to focus on fundraising and mission impact, while HERO proactively manages uptime, performance, and regulatory requirements around your most important tools.
Application monitoring and support provides real-time oversight and response for every business-critical system. HERO’s team tracks performance, resolves incidents quickly, and delivers expert troubleshooting for major EHRs (Epic, Cerner, Allscripts) and other essential software. With secure remote access and HIPAA-compliant processes, your staff can work confidently, knowing every workflow is protected from disruption and securely backed up against data loss.
Dedicated technical account management means you always work with someone who knows your environment, personnel, and goals. Your assigned expert acts as a true extension of your team, coordinating vendors, translating technical details, and ensuring solutions are tailored to your needs, not just generic fixes. This personalized approach results in faster resolutions, better alignment, and clear communication at every step.
Comprehensive IT asset management helps organizations maintain full control over software, hardware, and licensing. HERO tracks, manages, and optimizes assets throughout their lifecycle, from onboarding to audits and regular reporting. This approach ensures compliance, reduces unnecessary costs, and boosts operational efficiency, so every IT investment consistently delivers value and supports business objectives.
Managed compliance and audit support takes the worry out of regulatory requirements. HERO organizes all necessary records, reviews documentation before audits, and provides hands-on assistance during audit events. The platform is designed to keep you audit-ready year-round, so you can demonstrate compliance with confidence and never scramble for missing paperwork or answers.
Strategic application planning and lifecycle management ensures every software decision fits your long-term vision. HERO provides ongoing guidance for upgrades, migrations, and integrations, helping you avoid technical debt and align systems with evolving needs. With regular reviews and business-focused recommendations, you can make informed choices to minimize risk and maximize ROI from every application investment.
See Real Results from Managed Application Services
Reduction In Downtime
Outages Prevented By Proactive Monitoring
Client Retention Rate
Gain Reliable, Worry-Free Performance from Critical Applications
Application Managed Services deliver peace of mind for organizations relying on critical software. Enjoy seamless performance, fewer disruptions, and compliance confidence as your systems are monitored, updated, and secured by specialists who know your environment inside and out. Dedicated technical account management ensures support is always personal, proactive, and aligned to your unique needs, so your team can focus on driving results, not resolving IT headaches.
Protect Operations with Proactive Application Support
- Continuous monitoring and rapid incident response for application uptime
- Expert support for nonprofit CRMs, EHRs, and practice management software
- Proactive patching, upgrades, and integration management
- Dedicated account manager familiar with your workflows and compliance goals
- Comprehensive documentation and audit support for regulated environments
Request Your Application Managed Services Consultation
Experience worry-free application performance and security for every user.
Optimize IT Assets and Compliance for Maximum Business Value
Drive efficiency, reduce costs, and minimize risk by centralizing application management and IT asset oversight. From onboarding and lifecycle tracking to software license management and regular audits, every asset is accounted for and optimized. Strategic guidance helps you make informed technology choices, align investments, and stay ahead of potential issues, so your applications always power, not hinder, your growth.
Frequently Asked Questions
With Application Managed Services, you get full lifecycle management for your critical business applications. This includes proactive monitoring, updates, integrations, hosting, and compliance alignment for platforms like Blackbaud, Salesforce NPSP, Epic, Cerner, and Allscripts. You benefit from a dedicated Technical Account Manager who learns your systems and ensures your applications remain secure, reliable, and optimized for your needs.
Application Managed Services remove technology headaches and help you stay focused on growth. You experience:
- Reduced downtime and faster issue resolution
- Better security and compliance readiness
- Smoother updates and integrations
- Clear communication with a team that understands your environment
- Predictable performance, freeing your staff to work more efficiently
Onboarding starts with a detailed assessment of your current applications, workflows, and compliance needs. You are assigned a dedicated Technical Account Manager who coordinates knowledge transfer, system documentation, and any required optimizations. The process is designed to be seamless, with minimal disruption to your daily operations while ensuring every application is fully supported from day one.
Pricing is tailored based on the number and complexity of your applications, required integrations, compliance needs, and user count. After a discovery call, you receive a clear proposal with all costs outlined. Most organizations complete onboarding within two to four weeks, depending on the size and scope of the environment.
This service stands out with:
- Enterprise-level care designed specifically for small and midsize businesses
- A proactive, prevention-first model with embedded cybersecurity
- Dedicated, locally-based Technical Account Managers who know your team and systems
- Complete audit support and compliance documentation as part of your service
- Clear, business-focused communication and full ownership of outcomes
