Why is 24/7 network monitoring important for small and midsize businesses?

For small and mid-sized businesses (SMBs), every minute of uptime counts. A single network outage can halt operations, interrupt customer service, and lead to significant revenue loss or brand damage—especially if the issue occurs after hours or on weekends.

HERO’s 24/7 network monitoring ensures that your systems are protected at all times, not just during business hours. Whether it’s a holiday, weekend, or the middle of the night, our monitoring platform remains active—tracking device performance, service availability, and security risks.

This always-on protection is particularly valuable for businesses with remote workers, cloud-based tools, VoIP phone systems, or compliance requirements. We proactively detect and respond to issues in real-time to keep your network stable, secure, and operational—no matter what time it is.