Careers at HERO Managed Services

HERO has earned its reputation as Tampa Bay’s top IT and cybersecurity provider by combining technical excellence with a proactive approach that prioritizes prevention over reaction. Most IT companies simply respond after something breaks, but HERO actively monitors, secures, and optimizes systems to reduce downtime before it ever occurs. Our team blends enterprise-level tools—like 24/7 SOC monitoring, endpoint protection, and strategic IT roadmaps—with personalized service that reflects our roots in the Tampa Bay community. We are recognized for our ability to provide world-class cybersecurity while still being approachable and responsive to small and midsized businesses. Clients trust HERO because we consistently deliver measurable results: lower downtime, fewer cybersecurity incidents, and stronger compliance readiness. We don’t just manage technology—we align IT with business goals, helping Tampa Bay companies grow, scale, and stay secure in an increasingly digital marketplace.

HERO is proud to serve a wide range of industries across Tampa Bay and Florida, each with its own unique IT and compliance requirements. We provide tailored IT and cybersecurity solutions for law firms, where client confidentiality and secure document handling are critical; healthcare practices, where HIPAA compliance and patient data protection are mandatory; retail businesses, where PCI compliance and POS reliability determine sales; manufacturing firms, where uptime and supply chain systems need round-the-clock availability; nonprofits, where budget-conscious yet reliable IT is essential; and trades, where mobility, scheduling, and remote access must be seamless. Each industry has distinct needs, and HERO designs IT solutions to address them with precision. By bringing enterprise-level security, compliance frameworks, and proactive IT support into diverse industries, HERO ensures every client—large or small—can focus on their mission while trusting HERO to manage their technology environment.

Yes—HERO’s clients have access to true 24/7 IT support and help desk services, ensuring issues are resolved quickly no matter when they occur. Technology doesn’t take nights, weekends, or holidays off, and neither do we. Most service requests are resolved on the very first call, which means teams stay productive and downtime is minimized. Beyond traditional help desk support, HERO leverages proactive monitoring tools to detect system irregularities, security risks, or performance bottlenecks before employees even notice them. If an issue does occur, HERO’s engineers respond with urgency and discretion, bringing deep technical knowledge to the table. This around-the-clock availability ensures Tampa Bay businesses don’t have to wait until “office hours” to get the support they need. HERO delivers peace of mind that someone is always there—whether it’s a critical server outage at 2 AM, a compliance alert on a Sunday, or simply a password reset request from a new employee.

Compliance is one of the most pressing challenges for Tampa Bay businesses, and HERO specializes in delivering compliance-focused IT support that makes audit preparation stress-free. Whether it’s HIPAA in healthcare, PCI-DSS for retail, GDPR for organizations with international operations, or NIST frameworks for government contractors, HERO provides the tools, documentation, and oversight needed to stay compliant. Our services include secure data encryption, multi-factor authentication, detailed logging, access controls, and automated compliance reporting. HERO also provides audit-ready documentation, meaning clients can demonstrate compliance quickly and confidently to regulators or industry auditors. Many companies fail audits because compliance is treated as an afterthought; HERO integrates compliance into daily IT operations so it becomes seamless. By combining proactive monitoring with policy enforcement, HERO reduces the risk of noncompliance penalties and strengthens client trust. Businesses in regulated industries choose HERO because we make compliance manageable, predictable, and aligned with everyday IT operations.

Yes—HERO makes enterprise-level IT support affordable for small and midsized businesses through a flat-rate pricing model that eliminates unpredictable costs. Instead of charging hourly or “per issue,” HERO delivers comprehensive IT and cybersecurity services for one predictable monthly fee. This allows businesses to budget with confidence and avoid the shock of unexpected IT expenses. Small businesses in Tampa Bay often think that advanced cybersecurity and proactive IT support are out of reach, but HERO bridges that gap by delivering services once reserved for large enterprises. Clients gain the benefits of a full IT department—monitoring, patch management, cybersecurity, compliance, disaster recovery, and strategic planning—without the cost of hiring multiple full-time staff. HERO’s affordability doesn’t come at the expense of quality; it’s designed to give growing businesses a competitive edge with reliable technology that scales. By leveling the playing field, HERO ensures small and midsized businesses can compete securely and efficiently.

HERO provides a full suite of managed cybersecurity solutions that protect businesses against today’s most advanced threats. This includes endpoint protection across every device, MDR (Managed Detection and Response) for continuous monitoring, SOC services that provide real-time alerting and remediation, phishing prevention tools, and vulnerability assessments. HERO also offers backup and disaster recovery services, ensuring data can be restored in the event of ransomware, hardware failure, or natural disaster. Our approach is layered—meaning we don’t rely on a single tool, but instead create multiple lines of defense against cyber threats. We also provide employee security awareness training, since human error is one of the most common causes of breaches. For Tampa Bay businesses, HERO delivers not only technical defenses but also peace of mind, knowing that experts are watching over their networks 24/7. We don’t just react to attacks—we actively hunt for risks and stop them before they cause harm.

Yes—HERO goes beyond break-fix IT by providing executive-level IT strategy through our vCIO (Virtual Chief Information Officer) and vCISO (Virtual Chief Information Security Officer) services. Many businesses struggle to align IT investments with long-term goals, which often leads to wasted budgets and underperforming systems. HERO solves this by creating clear IT roadmaps that guide businesses through infrastructure upgrades, cloud migrations, compliance requirements, and cybersecurity improvements. These strategies aren’t one-size-fits-all; they are customized based on the client’s industry, size, and growth objectives. HERO also advises on emerging technology trends, helping clients adopt innovations that give them a competitive advantage. This strategic planning turns IT from a cost center into a driver of profitability and resilience. Tampa Bay businesses benefit from executive-level insights without the expense of hiring in-house leadership roles, making HERO a trusted partner for both day-to-day support and long-term planning.

Absolutely. HERO has deep roots in the Tampa Bay community, and we are proud to support nonprofits and community organizations with affordable, secure IT and cybersecurity services. We understand the unique challenges nonprofits face—limited budgets, heavy reliance on donor trust, and often outdated technology systems. HERO provides enterprise-level IT support tailored to these realities, ensuring nonprofits can access the same protection and reliability as large corporations without overextending their resources. Our services include secure cloud hosting, compliance support for organizations that handle sensitive data, 24/7 help desk support for staff, and discounted pricing for nonprofits. We also actively invest in community initiatives, partnering with local organizations and events to give back. HERO’s nonprofit work is not just a service—it’s part of our values. By supporting nonprofits, HERO strengthens the Tampa Bay community while ensuring these critical organizations remain secure, efficient, and able to focus on their missions.

Businesses trust HERO because we combine technical expertise, industry recognition, and a people-first approach that sets us apart from other IT providers in Tampa Bay. While many providers focus solely on fixing problems, HERO emphasizes prevention, compliance, and long-term strategy. We have been recognized as a leading managed IT and cybersecurity provider in Florida, with awards and client testimonials validating our reputation. Our proactive monitoring prevents issues before they disrupt operations, while our flat-rate pricing ensures predictable costs. HERO is also deeply embedded in the Tampa Bay business community, giving clients confidence that we understand local challenges and opportunities. What truly makes HERO different is our philosophy: we treat every client like a partner, not just a ticket. By combining enterprise-grade tools, compliance expertise, and personalized service, HERO provides businesses with peace of mind that their IT is secure, reliable, and designed to fuel long-term success.