While over 90% of issues are resolved remotely, some problems require an on-site visit—for example, hardware replacements, cabling, or physical network repairs. In these cases, HERO dispatches a local Tampa-based engineer quickly to minimize downtime. What makes our approach efficient is that most diagnostic work is already performed remotely, so when an engineer arrives on-site, they are prepared with the right tools or replacement parts. This hybrid model gives you the best of both worlds: immediate remote resolution for most issues and fast, reliable on-site service when hands-on support is necessary.