IT Support for Trades

Plumbers, HVAC providers, and electricians run on efficiency—if schedules are delayed, customer satisfaction drops, and revenue is lost. These businesses rely heavily on dispatch software, billing platforms, and mobile communication tools to manage jobs in real time. Unlike generic IT providers, HERO offers specialized IT support for trades, designed around these needs. Our proactive monitoring ensures that scheduling and billing systems stay online, and our help desk provides immediate support when issues arise. We understand how crucial uptime is for trades because every minute of downtime means crews are idle, appointments are missed, and revenue is slipping away. By combining responsive support, cybersecurity protection, and IT management tailored for service businesses, HERO ensures technology works as hard as your field teams. This means less frustration, higher customer satisfaction, and more predictable growth.

Customer trust is the foundation of any trade business, whether you’re fixing an air conditioner, rewiring a home, or repairing a plumbing system. Trades often handle sensitive information like credit card payments, addresses, and service records. Without strong protections, this data can be stolen by cybercriminals. HERO provides comprehensive cybersecurity for trades with multiple layers of defense, including endpoint security, SOC monitoring, and phishing prevention. These services safeguard customer payment records, invoices, and personal data from ransomware and data theft. In addition, HERO enforces best practices like multi-factor authentication, encryption, and regular vulnerability scans to reduce risks. We also educate staff on how to spot phishing attempts, since human error is one of the biggest causes of breaches. With HERO managing your cybersecurity, customers know their information is safe—and your reputation as a trustworthy business grows stronger.

Many trade companies don’t realize that even small service providers must meet certain compliance standards, especially if they accept card payments or store customer data. PCI-DSS is the most common requirement for trades, and failure to comply can result in penalties, chargebacks, or loss of the ability to process credit card payments. Additionally, state-level privacy regulations may apply depending on where you operate. HERO provides compliance IT support for trades, ensuring your systems meet all necessary requirements. We deliver audit-ready reports, enforce IT policies like password management and access controls, and continuously monitor systems for suspicious activity. By integrating compliance into your everyday IT processes, HERO eliminates the last-minute scramble that often happens before audits. This helps trades avoid penalties, reduce risks, and build customer confidence by proving that their data is handled with the same care as their home or business.

Yes. HERO provides IT support for scheduling and dispatch platforms that trade businesses use daily, including ServiceTitan, Jobber, Housecall Pro, and others. We ensure these tools remain reliable, secure, and fully integrated with other business systems. Our services cover updates, patches, and troubleshooting, reducing downtime that could disrupt crews in the field. We also provide secure cloud hosting and mobile device management so technicians can access schedules and customer information from anywhere safely. Beyond simply keeping software running, HERO ensures that dispatch platforms are protected against cyber threats and configured for maximum efficiency. For trades, this means fewer missed appointments, faster billing, and smoother coordination between office staff and crews. By partnering with HERO, trade businesses gain confidence that their most critical operational software is supported, secure, and always available.

In trade businesses, time is money. A broken scheduling system or an offline payment platform can cost jobs and reputation within hours. HERO provides 24/7 IT support for contractors, ensuring that whenever an issue arises, our help desk responds quickly. Most problems are solved on the first call, reducing frustration for office staff and field crews. Proactive monitoring also plays a big role—by catching issues before they disrupt operations, HERO prevents downtime altogether in many cases. For example, if a server starts showing early signs of failure, HERO detects it and resolves it before it impacts schedules. This proactive, fast-response model is what sets HERO apart. Trade companies get peace of mind knowing they have IT support that works at the same speed their businesses do. With HERO, you can stay focused on jobs while we handle the technology.

Yes. HERO understands that plumbers, HVAC companies, and electricians often run lean operations, where budget predictability is critical. Our flat-rate pricing makes managed IT for trades affordable for businesses of all sizes, without hidden fees or surprise charges. Instead of paying large upfront costs or dealing with unpredictable break-fix bills, trade businesses get consistent monthly pricing. This includes enterprise-grade IT support, compliance oversight, and advanced cybersecurity protections. Smaller businesses especially benefit because they gain access to the same level of IT security and reliability as much larger companies. By removing the financial uncertainty of IT, HERO allows trades to plan budgets more effectively while still improving operations. This approach ensures IT isn’t seen as a cost burden, but as a growth tool that keeps customers happy and protects your bottom line.

Cyberattacks can be devastating for trades, shutting down scheduling systems, locking crews out of job details, and threatening customer data. HERO provides incident response for trades that activates immediately if an attack occurs. We isolate affected systems, recover lost data from secure backups, and provide forensic reporting to meet compliance obligations. Our cybersecurity services minimize downtime and restore operations quickly, often within hours. But HERO’s value goes beyond recovery—we strengthen defenses to prevent future breaches, including better endpoint protection, updated policies, and employee training. This reduces the chances of a repeat incident and builds resilience into your IT systems. For trades, this means that even if the worst happens, operations recover quickly, customers stay informed, and reputation remains intact. HERO ensures that cyberattacks don’t stop your crews from completing jobs and serving clients.

As trade businesses expand—whether adding more vehicles, technicians, or offices—their IT needs evolve. HERO provides scalable IT solutions for contractors that adapt as companies grow. We create IT roadmaps, move businesses to secure cloud environments, and set up mobile device management to support larger crews. This ensures expansion doesn’t create new vulnerabilities or bottlenecks. HERO also standardizes processes across multiple locations, making it easier to maintain compliance and efficiency. Whether you’re a small contractor adding a second truck or a regional HVAC company expanding to new cities, HERO scales IT in step with your growth. With HERO, technology becomes an enabler of expansion, not an obstacle. Our support gives trade businesses the confidence to grow while keeping data secure, systems efficient, and customers satisfied.

Many IT vendors offer generic services, but trade businesses require specialized support. HERO stands out by focusing on industries like plumbing, HVAC, and electrical, where uptime, compliance, and customer trust are critical. We combine IT support for trades with advanced cybersecurity, compliance oversight, and flat-rate pricing. Our team understands the software tools trades rely on daily, from scheduling apps to billing platforms, and we know how to keep them secure and reliable. Unlike break-fix providers, HERO takes a proactive approach, preventing problems before they impact business. For plumbers, HVAC providers, and electricians, HERO isn’t just a service vendor—it’s a trusted partner that ensures technology supports growth, protects customer trust, and gives trades a competitive edge.