The Technology Struggles Facing Manufacturers
Common IT Challenges for Manufacturing Companies
Downtime Costs
Even short system outages can halt production, delay customer orders, and cause major financial losses. Manufacturers need reliable IT systems that support 24/7 operations and efficiency.
Cybersecurity Threats
Manufacturing firms are top targets for ransomware, phishing, and IP theft. These attacks disrupt production lines, compromise sensitive designs, and put trade secrets at risk.
Compliance Requirements
Meeting ISO, NIST, and industry standards requires strong IT documentation, audit-ready reports, and security policies. Noncompliance can lead to fines and lost contracts.
Legacy Equipment
Outdated hardware and software often found on factory floors slow productivity and create vulnerabilities, leaving production systems exposed to cyber and operational risks.
Why Manufacturers Trust HERO
IT Support Built for Manufacturing
Manufacturers operate in high-pressure environments where uptime directly impacts revenue. HERO delivers proactive IT support and cybersecurity for manufacturing companies, ensuring ERP platforms, production systems, and supply chain tools remain reliable and secure. With 24/7 monitoring, advanced threat protection, and responsive help desk services, we minimize downtime and prevent costly disruptions. Our cybersecurity solutions defend against ransomware, phishing, and IP theft, while modernizing outdated systems to improve efficiency and resilience. With HERO as a partner, manufacturers gain peace of mind knowing their technology supports production instead of slowing it down.
HERO also provides compliance expertise. From ISO certifications to NIST cybersecurity frameworks, we ensure your IT systems meet industry and regulatory requirements. We deliver audit-ready documentation, enforce IT policies, and continuously monitor for vulnerabilities that could affect compliance or contracts. Beyond compliance, HERO creates scalable IT roadmaps and cloud solutions that streamline vendor communication, logistics, and operations across multiple plants. With predictable flat-rate pricing, HERO gives manufacturers enterprise-level expertise without the overhead of an in-house IT department.
Turning Technology Into a Competitive Edge
IT Support for Manufacturing Companies That Delivers Value
For manufacturers, every second of uptime matters. HERO provides proactive IT support that keeps ERP, inventory, and production systems running smoothly, while reducing the risk of costly outages. Our backup and disaster recovery solutions safeguard production data and customer records from ransomware or hardware failures, ensuring operations never stall. With advanced cybersecurity designed for manufacturing, HERO protects intellectual property, trade secrets, and supply chain communications from external and insider threats. This allows manufacturers to stay focused on production goals, not IT problems.
HERO also strengthens long-term resilience through compliance and modernization. We align IT systems with ISO and NIST standards, providing audit-ready documentation and enforcing IT security policies across the organization. Our scalable cloud solutions streamline supply chain management, vendor communication, and multi-plant collaboration, while secure remote access empowers engineers and managers to work safely from anywhere. By combining 24/7 support, compliance expertise, and predictable flat-rate pricing, HERO transforms IT from a cost burden into a growth engine for manufacturing firms.
Solutions That Keep Production Running
IT & Cybersecurity Solutions
for Manufacturers
Hear From Companies Like Yours
Manufacturers Share Their HERO Experience
In this video, manufacturing leaders share how HERO helped reduce downtime, protect trade secrets, and modernize outdated systems. From implementing proactive IT monitoring to defending against ransomware, HERO delivers the technology support manufacturers need to stay competitive. These business leaders explain how HERO's 24/7 help desk, secure backup and recovery, and compliance expertise gave them confidence to focus on production goals and customer commitments—knowing their IT systems are reliable, secure, and built for growth.
Everything You Need to Know—Answered
Still Have Questions About
IT Support for Manufacturers?
Manufacturing companies depend on ERP, inventory, and production systems where downtime immediately impacts revenue. Unlike generic IT providers, HERO delivers IT support tailored for manufacturers, with 24/7 monitoring, proactive maintenance, and advanced cybersecurity protections. We reduce downtime, safeguard intellectual property, and provide industry-specific compliance oversight. With HERO managing IT, manufacturers gain a trusted partner that keeps operations running, protects sensitive designs, and helps them stay competitive in a global market.
Manufacturers often must meet ISO certifications, NIST standards, and client-mandated security audits. HERO ensures IT systems align with these frameworks by delivering audit-ready documentation, enforcing security policies, and continuously monitoring for risks. Our compliance support helps manufacturers avoid fines, pass client audits, and protect their reputation. By integrating compliance into daily IT operations, HERO gives manufacturers confidence that they can demonstrate reliability and security to partners and customers at all times.
Manufacturers are increasingly targeted by ransomware, phishing, and intellectual property theft. These threats can halt production lines, expose sensitive supply chain data, and compromise trade secrets. HERO protects manufacturers with endpoint security, MDR, SOC monitoring, and employee phishing awareness training. By combining advanced defenses with staff education, we create layered protection that reduces both external and internal risks. HERO ensures manufacturing firms remain resilient and secure even as cyber threats continue to evolve.
Yes. HERO provides IT support for ERP and production platforms such as SAP, Oracle NetSuite, Epicor, and Microsoft Dynamics. We handle hosting, updates, and integration, ensuring ERP systems run smoothly and securely. HERO also aligns these platforms with cybersecurity and compliance frameworks, minimizing vulnerabilities and improving efficiency. By keeping ERP and production management software optimized, HERO ensures manufacturing firms maintain operational reliability and data protection across the supply chain.
In manufacturing, downtime is costly and delays production. HERO provides 24/7 help desk support with rapid response times. Most IT issues are resolved on the first call, reducing disruptions for plant staff and management. In addition, our proactive monitoring identifies and resolves problems before they affect operations. HERO’s fast, reliable response ensures manufacturing firms keep production running, meet customer deadlines, and protect revenue from costly downtime or IT-related failures.
Yes. HERO’s flat-rate pricing model makes enterprise-level IT support accessible for manufacturers of all sizes. Mid-sized firms benefit from proactive monitoring, cybersecurity protections, and compliance support without the overhead of hiring in-house IT staff. Our predictable pricing eliminates surprise costs and makes budgeting easier. HERO ensures manufacturers receive comprehensive IT and cybersecurity services that protect operations, secure data, and support compliance—delivering exceptional value and peace of mind for mid-sized manufacturing businesses.
If a manufacturing company experiences a cyberattack, HERO activates incident response immediately. We isolate compromised systems, recover ERP and production data from secure backups, and strengthen defenses to prevent recurrence. HERO also provides forensic reports to meet compliance obligations and reassure clients. Our managed cybersecurity and backup services minimize downtime, protect sensitive intellectual property, and ensure business continuity. With HERO, manufacturers have a trusted partner ready to respond when every second counts.
As manufacturers expand with new plants, staff, or ERP platforms, HERO scales IT support to match. We provide IT roadmaps, migrate firms to secure cloud platforms, and deploy scalable cybersecurity frameworks that grow with your business. HERO ensures expansion doesn’t create new vulnerabilities while improving collaboration across facilities and supply chains. Our services help manufacturers grow securely and efficiently, maintaining compliance and protecting intellectual property as operations evolve and expand globally.
Many IT vendors offer generic support, but HERO specializes in industries like manufacturing where uptime, compliance, and intellectual property protection are critical. We combine proactive IT management, advanced cybersecurity, and compliance oversight with predictable flat-rate pricing. HERO’s deep industry knowledge means we understand ERP systems, production challenges, and supply chain needs. We don’t just fix problems—we deliver strategic IT solutions that help manufacturers reduce downtime, secure their data, and gain a competitive edge.
More Ways to Partner With HERO
Need Something Else? Explore Fully
Managed or Custom IT Solutions
Not every business needs a co-managed IT solution—and that's okay. At HERO, we offer a range of service models built around how you operate today and where you're headed tomorrow. Whether you're looking to fully outsource your IT to a trusted provider, reduce vendor overhead, or create a hybrid model that blends internal resources with external support, we'll help you design a solution that fits your structure, staff, and goals.
If Co-Managed IT isn't quite right, let's talk about other options like fully managed IT services, strategic consulting, or project-based support. Every plan we build is custom, scalable, and aligned with your long-term vision.
Passionate – Dedicated – Professional
what people are saying
Our clients don't just stay with us—they advocate for us. From rapid response times to strategic technology guidance, businesses across Florida and beyond trust HERO to deliver results that make a difference. Read what real customers have to say about partnering with our team of IT professionals.
Other IT Service Models
Secure by Design, Compliant by Default
When it comes to cybersecurity and compliance, cutting corners isn't an option. HERO is committed to meeting the most rigorous industry standards to protect your business-critical data and systems. We maintain and align with frameworks such as HIPAA, SOC 2 Type II, PCI DSS, NIST 800-53 and CMMC 2.0, ensuring your IT infrastructure supports both operational needs and regulatory requirements. Whether you're in healthcare, finance, or professional services—you can trust HERO to deliver secure, compliant, and fully auditable IT solutions.
Your data is protected. Your compliance is covered.
Ready for a Better IT Experience?
HERO Managed Services delivers more than just support—we provide secure, scalable, and strategic IT solutions designed to help your business grow. Whether you need fully managed IT, co-managed support, or advanced cybersecurity protection, we're here to be your trusted technology partner.
