Get in Touch with HERO

At HERO, we know that IT and cybersecurity issues can’t wait. That’s why we’ve built our process around speed and responsiveness. Once you submit the contact form, your inquiry is immediately routed to our client engagement team. During normal business hours, we typically respond within a few hours—and in many cases, much sooner. For urgent requests such as outages, security concerns, or system failures, we flag your message for priority handling to ensure someone follows up immediately. Our goal is to make sure you never feel like you’re left waiting or wondering when help will arrive. Even outside of business hours, HERO provides 24/7 support, meaning you’ll always have access to real people who understand your business and can get you connected to the right resources quickly.

Submitting the form is the first step toward starting a partnership with HERO. Once we receive your inquiry, our team reaches out directly to schedule a quick discovery call. This initial call gives us the chance to learn more about your current IT setup, the challenges you’re experiencing, and your overall goals. From there, we can either provide immediate support if you’re dealing with a pressing issue or schedule a more detailed conversation to explore long-term solutions. If you’re interested in our assessment process, we’ll explain what’s included, how we evaluate your systems, and what you can expect in terms of findings and recommendations. Our process is designed to be simple, transparent, and value-driven—we want you to feel confident from the first interaction that HERO is here to help you solve problems, not complicate them.

Yes, HERO proudly offers a no-obligation IT and cybersecurity assessment to businesses throughout Tampa Bay. We believe it’s important for decision-makers to have a clear picture of their current technology environment before committing to any managed IT service. Our assessment provides valuable insights into how your systems are performing, where security risks may exist, and how your infrastructure aligns with compliance requirements. This isn’t a sales pitch—it’s an educational tool. Many clients discover gaps they didn’t realize existed, such as outdated security patches, insufficient backup protocols, or compliance vulnerabilities. Our team uses industry-standard tools, best practices, and years of experience to give you an honest, transparent evaluation. At the end, you’ll receive a clear report and recommended next steps, giving you the information needed to make smarter IT decisions.

An IT assessment from HERO is designed to be thorough yet practical. We review your entire IT infrastructure—including servers, workstations, networks, and mobile devices—to understand how well they’re performing. We evaluate security tools like firewalls, antivirus, endpoint protection, and monitoring systems to determine whether they’re up to current standards. Backup and disaster recovery protocols are reviewed to make sure your data is safe, recoverable, and compliant with industry regulations. We also analyze compliance posture, whether HIPAA, PCI, GDPR, or other frameworks apply to your business. Finally, we provide you with a written report that not only outlines risks and weaknesses but also highlights strengths and opportunities. This process equips business owners and executives with actionable insights that can reduce downtime, protect sensitive data, and optimize IT performance.

Yes, HERO offers emergency IT and cybersecurity assistance even if you are not currently a client. We understand that technology issues don’t wait until contracts are signed. If you’re experiencing downtime, a cyberattack, or a system failure, our team can step in quickly to stabilize the situation. While we specialize in long-term managed IT and cybersecurity services, we recognize that sometimes companies need urgent help first before they can think about the bigger picture. Our approach is always professional, discreet, and solutions-focused. After the initial issue is resolved, we can discuss ongoing services to help prevent similar problems from reoccurring. Many of our current clients first came to us during a crisis and stayed with HERO after realizing the value of having a proactive partner always on call.

Yes, while HERO is proudly based in Tampa Bay, our services extend across Florida and beyond. Thanks to remote monitoring, cloud platforms, and advanced collaboration tools, we can provide the same high-quality IT support and cybersecurity services to businesses with multiple locations or even fully remote teams. Local businesses enjoy the added benefit of on-site support when needed, but HERO’s reach is not limited geographically. We work with organizations across industries that require enterprise-grade IT, regardless of where they are located. This flexibility allows us to deliver consistent, reliable service to companies that are expanding, operating in multiple cities, or maintaining remote workforces. HERO is both a local leader and a scalable IT partner.

HERO works with businesses across nearly every sector, but we have developed deep expertise in industries where technology, compliance, and security are especially critical. These include healthcare, where HIPAA compliance is mandatory; law firms, where client confidentiality and reliable document management are essential; retail and e-commerce, where PCI compliance and POS uptime drive revenue; nonprofits, where limited budgets require maximum value; and manufacturing and trades, where reliability and remote access are key. While these are common industries we support, our services are scalable and adaptable for virtually any organization that needs secure, proactive IT management. Whether you have ten employees or hundreds, HERO tailors solutions to your business’s unique needs.

Absolutely. HERO takes privacy seriously, both for clients and prospective clients. Any information you submit through the contact form is used only to follow up on your request. We never sell, share, or misuse your data. In fact, protecting sensitive information is one of our core values as an IT and cybersecurity provider. We apply the same standards of encryption, data handling, and secure storage to our contact form data as we do to client systems. This means your request is handled confidentially and securely at every step. Trust and discretion are central to our brand—when you contact HERO, you can rest assured your information is safe.

HERO is more than just an IT vendor—we are a strategic partner. Unlike providers that only show up when something breaks, HERO delivers proactive monitoring, compliance oversight, and IT roadmaps that prevent downtime and position businesses for growth. We combine enterprise-grade cybersecurity tools with flat-rate pricing, giving Tampa Bay companies predictable costs without sacrificing quality. Our team is local, accessible, and invested in the success of the businesses we serve. We’ve built our reputation on reliability, integrity, and results, which is why so many clients stay with HERO long-term. Choosing HERO means choosing peace of mind, expert support, and a partner who puts your success first.