Outsourced IT Services for Growing Businesses
End-to-end IT support, cybersecurity, and strategy—built to replace internal IT overhead and help your business grow without compromise.
24/7 Protection
Issues solved before impact
No Long Term Contract
Flexible contract terms
Local Fast Response
Real help when you need it
Your Complete IT Department—Without the In-House Overhead
Reliable Outsourced IT Services That Work Like an Extension of Your Team
All-Inclusive IT Support
From help desk to infrastructure, we manage everything—eliminating the need for internal staff.
Built-In Cybersecurity
Every service includes enterprise-grade threat protection, compliance alignment, and ongoing monitoring.
Strategic Technology Leadership
Get CIO-level guidance to align your tech with business goals and avoid costly missteps.
What Is Outsourced IT and How Does It Work?
A Complete IT Department Without the Hiring, Training, or Overhead
Outsourced IT Services provide a comprehensive, cost-effective solution for businesses that don't have an internal IT team—or are ready to offload the responsibility entirely. Instead of hiring, managing, and retaining IT staff, you partner with a Managed Service Provider (MSP) like HERO to take full ownership of your technology environment. From help desk support and infrastructure management to cybersecurity, backups, and compliance, we handle it all—so you don't have to.
At HERO, we act as your dedicated IT department. You gain immediate access to certified engineers, advanced security tools, and 24/7 support without the expense and complexity of building it in-house. Our team proactively monitors, maintains, and improves your systems while aligning your technology with long-term business goals. Outsourced IT is ideal for small to mid-sized businesses that want enterprise-grade IT outcomes, predictable monthly costs, and a reliable partner that operates with full transparency and accountability. It's IT—fully managed, expertly delivered.
Is Outsourced IT the Right Fit for Your Business?
Built for Businesses That Need Full-Service IT Without the Overhead
Outsourced IT Services are an ideal solution for businesses without internal IT staff—or those ready to stop juggling IT responsibilities themselves. If you're relying on a non-technical employee, overpaying for break/fix support, or struggling with inconsistent technology results, HERO can take full ownership of your IT operations. We provide the systems, people, and process to manage everything from help desk to cybersecurity—so you can get back to running your business.
Many of our outsourced IT clients are growing organizations that need predictable, professional support without the cost and complexity of building an in-house team. From managing workstations and networks to ensuring compliance and business continuity, HERO handles it all with proactive care, fast response times, and clear accountability. You get peace of mind knowing your technology is in expert hands.
Whether you're a small business owner, office manager, or executive director, HERO's Outsourced IT Services deliver scalable support, modern security, and enterprise-grade capabilities—without hiring a single employee. We operate as your full-service IT department, keeping your business secure, efficient, and positioned for long-term growth.
Still Have Questions About Outsourced IT Services?
Everything You Want to Know—Answered
Outsourced IT is a fully managed technology solution where your business partners with an external provider—like HERO—to handle all aspects of your IT infrastructure. This includes user support, cybersecurity, hardware management, cloud services, compliance, and more. Instead of relying on internal staff or piecemeal vendors, you gain a dedicated, professional IT team with enterprise-level tools and processes.
At HERO, we become your complete IT department. Our clients benefit from predictable monthly costs, 24/7 support, and peace of mind knowing every aspect of their technology is covered—from strategy to support. Outsourcing your IT ensures your systems stay secure, scalable, and aligned with your business goals—without the time or expense of building it all yourself.
Hiring internal IT staff comes with a lot of overhead: recruiting, onboarding, training, benefits, management, and turnover risk—not to mention skill limitations. A single IT employee often cannot provide the breadth of expertise needed for today’s complex environments.
With HERO’s outsourced IT services, you gain a full team of specialists for less than the cost of one full-time technician. That includes cybersecurity experts, cloud engineers, help desk technicians, and a virtual CIO. You’ll also benefit from our 24/7 availability and enterprise-grade tools at no additional cost. It’s a smarter, more scalable way to manage your IT without the HR headaches.
Our outsourced IT solution is all-inclusive and designed to cover every essential technology function your business needs to operate securely and efficiently. This includes:
- 24/7 Help Desk & Remote Support
- Endpoint Protection & EDR
- Email Security & Phishing Protection
- Network Monitoring & Patch Management
- Cloud Services (Microsoft 365, Azure, etc.)
- Business Continuity & Backup Solutions
- On-Site Tech Support (Tampa Bay and surrounding areas)
- Strategic IT Planning with a dedicated vCIO
- Compliance Tools for HIPAA, FINRA, PCI, and more
We tailor our services based on your business size, compliance requirements, and growth goals—offering more than just support, but real strategic value. Everything is bundled into one flat monthly rate with no surprise fees.
Yes—reliable 24/7 support is one of the biggest advantages of outsourcing IT with HERO. Technology issues can arise at any time, and when they do, your team shouldn’t be stuck waiting until Monday morning for help.
Our U.S.-based Help Desk is available 24 hours a day, 7 days a week, including weekends and holidays. We also provide round-the-clock proactive monitoring and alerting to prevent issues before they cause downtime. Whether it’s a critical server alert at 3 a.m. or a password reset at 7 p.m., we’re here when you need us—day or night.
This level of availability drastically improves uptime, employee productivity, and customer satisfaction—especially for businesses with remote teams or clients across different time zones.
We understand that some issues require hands-on support. That’s why HERO offers local, on-site response services in Tampa Bay and surrounding regions. Whether it’s a hardware failure, networking issue, equipment installation, or cabling project, our field technicians are available to visit your location as needed.
This is a key advantage over many remote-only MSPs who rely on third-party contractors or leave you on your own when things get physical. We offer a true hybrid model—remote support when it’s fast and efficient, and on-site when it matters most. This ensures continuity, reliability, and a consistent customer experience.
Not at all. While many small businesses benefit from our outsourced IT services because they lack internal staff, our solution is equally powerful for mid-sized and growing companies. If you’re managing multiple locations, expanding operations, or scaling your technology infrastructure, outsourced IT allows you to do so without worrying about internal headcount or infrastructure gaps.
Our services are used by law firms, healthcare practices, construction companies, non-profits, and professional services firms—all of whom need expert IT management but don’t want the complexity of building an internal team. Outsourcing gives you access to higher-level expertise and resources while keeping your operation lean and efficient.
Absolutely not. A common misconception is that outsourcing means losing visibility or control. With HERO, you maintain full access to your systems, data, and decision-making authority. We operate transparently, provide regular reporting, and include you in every strategic discussion.
In fact, most of our clients feel more in control after partnering with us because they no longer have to guess what’s going wrong or scramble for solutions. Our vCIO team ensures you understand where your IT stands and how it’s supporting your business. We manage the day-to-day execution—but the vision, goals, and governance stay with you.
We make onboarding fast, seamless, and completely tailored to your environment. Most businesses are fully transitioned in 7 to 14 business days from contract signing.
The process starts with a free discovery call, followed by a full IT assessment. We document your environment, identify risks, and create a roadmap to transition your support, cybersecurity, backups, and user services with zero downtime.
Our onboarding team handles all the heavy lifting, communicates with any prior vendors, and ensures your team knows how to access support from day one. You’ll be operational and protected faster than you think.
Growth is one of the biggest reasons our clients choose HERO.
Whether you’re hiring more employees, moving into new offices, or expanding to remote teams—we make it easy to scale. Our cloud-first, security-driven IT framework is built for flexibility. We can provision devices, set up remote users, expand your network, or deploy new software in days—not weeks.
You won’t need to renegotiate your contract every time you grow. Our plans are designed to scale, and our vCIO team is always looking ahead—helping you budget, plan, and execute growth strategies without worrying about technical limitations.
More Ways to Partner With HERO
Need Something Else? Explore Fully
Managed or Custom IT Solutions
Not every business needs a co-managed IT solution—and that's okay. At HERO, we offer a range of service models built around how you operate today and where you're headed tomorrow. Whether you're looking to fully outsource your IT to a trusted provider, reduce vendor overhead, or create a hybrid model that blends internal resources with external support, we'll help you design a solution that fits your structure, staff, and goals.
If Co-Managed IT isn't quite right, let's talk about other options like fully managed IT services, strategic consulting, or project-based support. Every plan we build is custom, scalable, and aligned with your long-term vision.
Passionate – Dedicated – Professional
what people are saying
Our clients don't just stay with us—they advocate for us. From rapid response times to strategic technology guidance, businesses across Florida and beyond trust HERO to deliver results that make a difference. Read what real customers have to say about partnering with our team of IT professionals.
Other IT Service Models
Secure by Design, Compliant by Default
When it comes to cybersecurity and compliance, cutting corners isn't an option. HERO is committed to meeting the most rigorous industry standards to protect your business-critical data and systems. We maintain and align with frameworks such as HIPAA, SOC 2 Type II, PCI DSS, NIST 800-53 and CMMC 2.0, ensuring your IT infrastructure supports both operational needs and regulatory requirements. Whether you're in healthcare, finance, or professional services—you can trust HERO to deliver secure, compliant, and fully auditable IT solutions.
Your data is protected. Your compliance is covered.
Ready for a Better IT Experience?
HERO Managed Services delivers more than just support—we provide secure, scalable, and strategic IT solutions designed to help your business grow. Whether you need fully managed IT, co-managed support, or advanced cybersecurity protection, we're here to be your trusted technology partner.
