Co-Managed IT Services
Expert-level IT collaboration, cybersecurity reinforcement, and project support—designed to empower your internal team, reduce burnout, and keep your business moving forward without compromise.
24/7 Protection
Issues solved before impact
No Long Term Contract
Flexible contract terms
Local Fast Response
Real help when you need it
Your Collaborative IT Partner for Scalable Growth and Support
Flexible Co-Managed IT Services That Strengthen Your Internal Team
Augment Your IT Team
Seamlessly expand your capabilities without hiring more staff.
Maintain Full Control
You decide where we assist—projects, help desk, security, or all of the above.
Get 24/7 Backup
Count on around-the-clock support and monitoring when your team is off the clock.
What Is Co-Managed IT and How Does It Work?
A Collaborative IT Partnership That Enhances, Not Replaces
Co-Managed IT Services are a flexible and cost-effective way to strengthen your existing IT department without the burden of hiring, training, or managing additional staff. Instead of outsourcing your entire IT environment, you partner with a Managed Service Provider (MSP) like HERO to support, enhance, and scale your internal capabilities. At HERO, we work alongside your in-house team—never over them. Whether your internal IT staff needs help desk overflow support, advanced cybersecurity protection, assistance with cloud infrastructure, or expert guidance on projects and compliance, we become a true extension of your business.
This hybrid IT support model gives you access to enterprise-grade tools, 24/7 monitoring, and senior-level engineers while maintaining full control over your IT environment. By combining internal familiarity with external expertise, co-managed IT ensures your organization stays secure, efficient, and ready for growth—without compromising operational control. Co-managed solutions are ideal for mid-sized businesses, growing enterprises, and overburdened IT managers who need more support but don't want to fully outsource their operations.
Is Co-Managed IT Right for You?
Built for IT Teams That Need Expert Backup and Scalable Support
Co-Managed IT Services are a perfect fit for businesses with internal IT teams who are capable but overextended. If your team is spending more time putting out fires than moving the business forward, HERO can step in to provide relief, structure, and strategic support. From day-to-day help desk overflow to long-term infrastructure planning, we help fill the gaps without undermining your team's authority or insight.
Many of our co-managed clients are IT managers or directors supporting multiple departments, remote workers, and growing technology stacks—all while trying to keep up with cybersecurity demands, vendor management, and compliance requirements. With HERO as your partner, you gain access to enterprise-grade tools, experienced engineers, and 24/7 monitoring, giving your team room to breathe and refocus on high-impact initiatives.
Whether you're preparing for expansion, dealing with a lean budget, or simply need more hands on deck, HERO's Co-Managed IT model gives you the flexibility to scale intelligently. We become an extension of your team—not a replacement—helping you manage complexity, reduce downtime, and elevate your IT department's performance.
Still Have Questions About Co-Managed IT?
Everything You Want to Know—Answered
No, never. HERO’s Co-Managed IT Services are designed to strengthen and support your internal IT team—not to take over. Your team remains at the center of your technology environment, and we act as an extension of their capabilities. Whether you need help with overflow support, cybersecurity, documentation, or project execution, our services are tailored to match your structure. You stay in control of your users, policies, and priorities—we simply give you more capacity and confidence to execute them efficiently.
Co-Managed IT is ideal for mid-sized businesses with growing technology needs—typically between 25 to 500 users—and at least one internal IT professional. However, it also works for smaller teams who want expert backup without hiring full-time staff. If you’re growing, scaling across locations, or managing complex compliance requirements, co-managed IT gives you the flexibility and specialization your internal team may not have the time or bandwidth to handle alone.
Yes, HERO can fully integrate into your existing IT ecosystem. We regularly work within client-owned RMMs, PSAs, cybersecurity stacks, backup platforms, and documentation systems. We also offer access to our enterprise-grade tool suite if you need it. Whether you’re using ConnectWise, HaloPSA, Datto, or something else—we adapt to your workflows. Our goal is to reduce disruption and make your tech stack work smarter, not change everything just to fit our preferences.
The short answer: whatever you need. We commonly take on Level 1–3 support overflow, patching and updates, endpoint security, user onboarding/offboarding, cloud management, server monitoring, and project collaboration. Some clients use us for routine tasks, others for high-level projects or compliance audits. Co-managed IT is flexible by design—so you determine the scope, and we provide the horsepower.
Yes. We offer 24/7/365 help desk and monitoring services, giving your internal team the relief they need without sacrificing support quality. Many internal teams can’t cover nights, weekends, or holidays, which leads to delayed resolutions and increased downtime. Our U.S.-based support team ensures that tickets are handled promptly—whether during business hours or in the middle of the night.
Pricing is fully customized based on your business needs, user count, service level, and environment complexity. We don’t believe in cookie-cutter packages. Instead, we conduct a discovery session to understand your goals, identify gaps, and propose a scope of work that aligns with your internal capabilities. You get predictable monthly pricing, full transparency, and no surprise invoices.
Yes—compliance is one of our specialties. We help businesses meet regulatory standards like HIPAA, SOC 2, NIST, and PCI by assisting with documentation, technical controls, risk assessments, and audit preparation. Whether you have a full compliance program or don’t know where to start, HERO can support your internal team or take the lead on high-stakes tasks that keep you audit-ready.
Yes. Whether your IT manager is going on leave, you’re short-staffed, or someone just resigned, HERO can immediately step in to maintain operations, fill gaps, and ensure nothing falls through the cracks. We can serve as a short-term bridge or long-term co-managed partner to help stabilize your IT during transitions.
Security is baked into everything we do. All HERO staff follow strict access control policies, multi-factor authentication, and encrypted documentation standards. Our engineers operate under least-privilege models, and all actions are logged and auditable. You always maintain full visibility and authority over your systems, users, and data.
More Ways to Partner With HERO
Need Something Else? Explore Fully
Managed or Custom IT Solutions
Not every business needs a co-managed IT solution—and that's okay. At HERO, we offer a range of service models built around how you operate today and where you're headed tomorrow. Whether you're looking to fully outsource your IT to a trusted provider, reduce vendor overhead, or create a hybrid model that blends internal resources with external support, we'll help you design a solution that fits your structure, staff, and goals.
If Co-Managed IT isn't quite right, let's talk about other options like fully managed IT services, strategic consulting, or project-based support. Every plan we build is custom, scalable, and aligned with your long-term vision.
Passionate – Dedicated – Professional
what people are saying
Our clients don't just stay with us—they advocate for us. From rapid response times to strategic technology guidance, businesses across Florida and beyond trust HERO to deliver results that make a difference. Read what real customers have to say about partnering with our team of IT professionals.
Other IT Service Models
Secure by Design, Compliant by Default
When it comes to cybersecurity and compliance, cutting corners isn't an option. HERO is committed to meeting the most rigorous industry standards to protect your business-critical data and systems. We maintain and align with frameworks such as HIPAA, SOC 2 Type II, PCI DSS, NIST 800-53 and CMMC 2.0, ensuring your IT infrastructure supports both operational needs and regulatory requirements. Whether you're in healthcare, finance, or professional services—you can trust HERO to deliver secure, compliant, and fully auditable IT solutions.
Your data is protected. Your compliance is covered.
Ready for a Better IT Experience?
HERO Managed Services delivers more than just support—we provide secure, scalable, and strategic IT solutions designed to help your business grow. Whether you need fully managed IT, co-managed support, or advanced cybersecurity protection, we're here to be your trusted technology partner.
