No, never. HERO’s Co-Managed IT Services are designed to strengthen and support your internal IT team—not to take over. Your team remains at the center of your technology environment, and we act as an extension of their capabilities. Whether you need help with overflow support, cybersecurity, documentation, or project execution, our services are tailored to match your structure. You stay in control of your users, policies, and priorities—we simply give you more capacity and confidence to execute them efficiently.