While remote support handles a wide range of IT issues efficiently, certain scenarios require in-person, onsite assistance from a qualified technician. You’ll likely need onsite IT support when facing physical equipment failures, such as broken workstations, non-responsive servers, disconnected switches, or networking issues that involve cabling or hardware. Office moves, new workstation deployments, printer configurations, and mounting or installing network gear also require physical presence. Furthermore, certain compliance-related services—such as HIPAA or PCI-DSS audits—require hardware validation and physical access control checks that cannot be conducted remotely. For growing businesses, onsite support ensures that infrastructure is properly installed, labeled, and secured. HERO’s onsite IT services are ideal for businesses with limited in-house technical staff, multi-device environments, or industry-specific tech setups that demand precise, hands-on expertise to prevent errors and ensure long-term stability.