The majority of everyday IT problems can be resolved remotely—quickly and effectively. This includes things like:
- Login issues and password resets
- Software crashes or slow performance
- Email sync problems and configuration
- Printer connectivity and setup
- VPN access and remote work troubleshooting
- Browser and app errors
- Cloud platform support like Microsoft 365 or Google Workspace
HERO’s certified technicians are trained to handle most of these issues during the first call or session. Using secure remote tools, we can connect to your system, identify the root cause, and apply the fix—often without interrupting your work.
If the issue turns out to be hardware-related or something requiring physical access (like a damaged server or unplugged network switch), we escalate it seamlessly to our onsite support team. With HERO, you get complete coverage—remote when possible, onsite when needed.
