Remote IT support allows HERO’s technicians to securely access your computers, servers, or devices over the internet to resolve issues in real time—without ever stepping foot in your office. Using encrypted remote access tools, our team can view your screen (with your permission), run diagnostics, adjust settings, and fix most problems while you watch or continue working.
Here’s how it works:
- You submit a support request by phone, email, or ticket.
- Our technician connects securely and begins troubleshooting.
- Once resolved, everything is logged and documented for transparency.
This approach is perfect for handling software errors, login issues, printer problems, VPN access, cloud app setup, and more. It’s fast, secure, and ideal for remote or hybrid teams who need reliable support anytime, anywhere.
With HERO’s remote IT support, you get expert help in minutes, reduced downtime, lower IT costs, and full visibility into what’s being done—every step of the way.
