Onsite IT support refers to the physical presence of a certified IT technician at your business location to resolve technical issues, perform installations, conduct maintenance, or assist during IT emergencies. This contrasts with remote support, which is delivered virtually through phone, email, chat, or remote desktop tools. While remote support is effective for software-related problems like password resets, malware scans, and email setup, it has limitations when dealing with physical hardware, cabling, or network infrastructure. Onsite support bridges this gap by allowing for direct, hands-on troubleshooting and repairs—especially when dealing with broken equipment, network reconfigurations, office setups, or compliance inspections that require physical validation. Businesses that rely on physical servers, desktop infrastructure, or regulated environments often need both levels of support. HERO’s onsite IT services ensure fast, professional, and local technical support right at your office—something remote-only providers can’t match.