We understand that some issues require hands-on support. That’s why HERO offers local, on-site response services in Tampa Bay and surrounding regions. Whether it’s a hardware failure, networking issue, equipment installation, or cabling project, our field technicians are available to visit your location as needed.

This is a key advantage over many remote-only MSPs who rely on third-party contractors or leave you on your own when things get physical. We offer a true hybrid model—remote support when it’s fast and efficient, and on-site when it matters most. This ensures continuity, reliability, and a consistent customer experience.