When an employee clicks on a simulated phishing email, they’re not punished—instead, they’re given immediate, constructive feedback. HERO’s platform highlights what red flags were missed, such as suspicious sender addresses, unexpected attachments, or unusual requests. Employees are then guided into short refresher modules that reinforce proper cybersecurity behavior. This real-time correction turns mistakes into teachable moments, ensuring lessons stick. Over time, organizations see a measurable reduction in repeat clickers, and high-risk users can be identified for additional training. The result is a smarter, more confident workforce that becomes a proactive defense against real cyberattacks.