A cyberattack can disrupt sales, expose sensitive customer data, and cause lasting reputational damage. HERO provides incident response for retailers that begins the moment an attack is detected. We isolate compromised systems, recover data from secure backups, and strengthen defenses to prevent recurrence. Our team also provides forensic reporting and compliance documentation to meet PCI-DSS and privacy requirements. For example, if a retailer experiences ransomware, HERO restores POS systems and transaction records quickly, ensuring minimal downtime. In addition to recovery, HERO emphasizes prevention by implementing stronger endpoint protections, patch management, and staff training. This holistic approach not only ensures a quick recovery but also reduces the likelihood of future incidents. With HERO, retailers can assure their customers that security is taken seriously, even in the face of evolving threats, preserving trust and protecting revenue streams.