What exactly is network monitoring and how does it work?

Network monitoring is the ongoing, automated process of observing and analyzing the performance, availability, and security of your IT infrastructure—both physical and virtual. This includes devices like routers, switches, servers, endpoints, and firewalls, as well as cloud-based platforms.

At HERO, we use real-time monitoring tools to track the health of your systems 24/7. When abnormal activity is detected—such as bandwidth spikes, CPU overloads, device failure, or security threats—our system instantly alerts our support team. From there, we can diagnose and resolve the issue quickly, often before end users even know there’s a problem.

By continuously watching over your network, HERO helps prevent downtime, enforce compliance, and maintain optimal performance across your business.