Yes—remote IT support is fully secure when done right, and at HERO, security is built into every session. We use enterprise-grade remote access tools that feature:
- End-to-end encryption
- Multi-factor authentication
- Session logging and time limits
- User-initiated permissions
Our technicians can only access your system when you grant permission, and you can see everything happening on your screen in real time. We never access private files, personal data, or applications unless it’s necessary to resolve the issue—and always with your awareness.
Each session is recorded and logged into your account for full visibility. You remain in control, and your systems stay protected. Remote support saves time, but we never cut corners on security.
