Yes—security is central to HERO’s remote IT support in Tampa. All remote connections are encrypted end-to-end and authenticated through secure access tools. We enforce multi-factor authentication (MFA) wherever possible and follow least-privilege access protocols so only authorized engineers handle your systems. Beyond remote access safety, our support plans also include proactive cybersecurity features such as EDR/XDR, patch management, phishing protection, and conditional access policies. For industries like healthcare or law, we implement compliance-aligned controls (HIPAA, PCI, etc.) to safeguard sensitive information. With HERO, you can be confident that your IT support is not only fast but also secure.