Yes, HERO’s managed IT service plans typically include onsite support—either through bundled onsite hours, unlimited dispatch within certain tiers, or deeply discounted per-visit rates depending on the agreement. For example, our Business+ and Premium plans often feature inclusive onsite coverage for emergency issues, scheduled maintenance, and project-based deployments. Clients on customized support plans can choose how often they’d like onsite visits—ranging from reactive, on-demand support to regularly scheduled field engineer rotations. Even our entry-level plans can include ad-hoc onsite services when needed. This flexibility allows businesses to select a plan that meets their specific needs and budget while maintaining access to expert, local onsite IT support. For those not on a managed plan, we offer flat-rate and hourly onsite options as well. All onsite services are tracked through our centralized ticketing platform, providing full transparency and detailed reporting.