Yes, help desk support is a core component of our fully managed and co-managed IT service offerings—but it’s also available as a standalone service for organizations that only need user support. If you’re already working with another provider or have an internal IT team but need help handling the volume of support requests, HERO’s help desk can fill the gap. For clients who choose our fully managed services, help desk support is included alongside proactive maintenance, cybersecurity, backup management, vendor coordination, and IT strategy. This integrated approach ensures your entire technology environment is supported, secure, and aligned with your business goals.