Yes—HERO’s help desk support is available 24 hours a day, 7 days a week, 365 days a year. We understand that technical issues don’t always happen during business hours, especially for companies with hybrid, remote, or geographically diverse teams. Our always-on help desk ensures that whenever your team runs into an issue—whether it’s late at night, over a weekend, or during a holiday—they can connect with a real technician who can help immediately. This round-the-clock availability minimizes downtime, boosts employee productivity, and gives your leadership team peace of mind knowing that IT support is just a call or click away at all times.