HERO maintains a regionally distributed team of field engineers across Florida, allowing us to provide same-day or next-business-day onsite dispatch in most areas, including Tampa, Clearwater, Pasco County, and surrounding regions. For clients under managed service agreements, our response times are governed by Service Level Agreements (SLAs), ensuring guaranteed prioritization based on the severity of the issue. Emergency dispatches—such as outages, cybersecurity incidents, or hardware failures—are usually addressed within hours. For scheduled visits like office setups, cabling projects, or preventive maintenance, we offer flexible time slots to minimize disruption to your operations. Our dispatch process is fully integrated with our remote help desk—meaning issues that can’t be resolved virtually are automatically escalated for onsite service, often without requiring additional action from your team. This proactive, streamlined approach helps minimize downtime and keeps your business running smoothly.