How fast can I get support from HERO?

With HERO’s Remote IT Support, help is available almost instantly. Most calls are answered in 60 seconds or less, and 90% of issues are resolved during the first interaction.

There’s no waiting for someone to drive over or scheduling a visit days out. Our certified U.S.-based technicians are available 24/7, including nights, weekends, and holidays—so no matter when something goes wrong, we’re ready to jump in and fix it fast.

This level of responsiveness minimizes downtime, keeps your team productive, and ensures IT problems never slow your business down.