The discovery call is a simple but essential step in the process. It usually takes 20 to 30 minutes and allows us to learn about your business, your current IT setup, and any challenges you’re facing. We’ll ask about the software you use, your industry-specific requirements, any recurring issues you’ve noticed, and your goals for the future. This helps us customize the assessment so it delivers meaningful results instead of generic information. The call is conversational, not a sales pitch—it’s about understanding your needs so we can tailor the assessment to provide real value.