We use a professional-grade ticketing and documentation platform that tracks every support request from start to finish. Each ticket is time-stamped, assigned to a technician, and categorized by urgency and issue type. Clients can submit and monitor tickets through our online portal, receive status updates, and view full resolution notes. Additionally, all tickets are reviewed during internal quality control checks to ensure accuracy, timeliness, and client satisfaction. Our clients also receive monthly or quarterly reports (depending on their plan) that include metrics like response time, resolution time, issue trends, and end-user satisfaction. This transparency ensures you always know how your help desk support is performing.