For most HERO clients, remote IT support is fully included in their managed service agreement. That means unlimited access to our help desk, 24/7 support availability, and no surprise charges.
Every support session—whether a quick fix or an extended troubleshooting call—is tracked in our ticketing system, so you always know what was done, how long it took, and who handled it.
If you’re not on a managed plan, we also offer flexible billing options:
- Prepaid support blocks
- Hourly or per-incident rates
- Flat-rate support packages
No matter the model, you get transparent billing, detailed reporting, and expert service designed to keep your business running smoothly.
