Yes—HERO delivers 24/7 veterinary IT support so clinics are never left without help. We know veterinary practices often work evenings, weekends, and even holidays, and technology issues don’t stick to office hours. That’s why HERO provides a fully staffed help desk that responds to issues quickly, whether it’s a network outage, EMR slowdown, or urgent cybersecurity alert. Our proactive monitoring also identifies and addresses problems before staff even notice them, reducing downtime across the board. For veterinary clinics, this means staff can focus on patient care while HERO ensures technology runs reliably in the background. Round-the-clock availability makes HERO a trusted partner for animal hospitals and clinics that demand uninterrupted service.