Yes—reliable 24/7 support is one of the biggest advantages of outsourcing IT with HERO. Technology issues can arise at any time, and when they do, your team shouldn’t be stuck waiting until Monday morning for help.

Our U.S.-based Help Desk is available 24 hours a day, 7 days a week, including weekends and holidays. We also provide round-the-clock proactive monitoring and alerting to prevent issues before they cause downtime. Whether it’s a critical server alert at 3 a.m. or a password reset at 7 p.m., we’re here when you need us—day or night.

This level of availability drastically improves uptime, employee productivity, and customer satisfaction—especially for businesses with remote teams or clients across different time zones.