Do I need to be in the office for remote support to work?

Not at all. One of the biggest advantages of remote IT support is that it works from anywhere. Whether your team is in the office, working from home, or traveling, HERO can securely connect to their devices and provide full support.

As long as there’s an internet connection and basic access permissions, we can troubleshoot and fix most issues in real time. This makes remote support ideal for hybrid workplaces, remote teams, and on-the-go professionals who need dependable IT help no matter where they are.

With HERO, support isn’t tied to a location—it’s tied to your business.