Absolutely. HERO’s help desk support is designed to be flexible and compatible with your existing infrastructure, processes, and personnel. Whether you already have an internal IT department and just need overflow or after-hours support, or you want us to take over completely, we tailor our approach to fit your needs. We work with a wide range of hardware and software platforms, and we use secure remote tools and documentation systems that ensure a seamless integration with your environment. Our onboarding process includes a full discovery of your existing IT landscape, followed by custom configuration of our help desk support system to align with your workflows and business goals.