HERO delivers onsite IT support using a trusted network of field technicians that includes both direct employees and fully vetted independent contractors. All technicians—regardless of employment status—undergo rigorous screening processes, including national background checks, drug testing, and technical verification. They operate under HERO’s professional liability and general insurance policies, and are required to follow our internal service protocols, documentation standards, and client confidentiality agreements. Unlike many providers who outsource without oversight, HERO maintains full operational control over who enters your workplace and how service is delivered. Each technician receives ongoing training and is monitored for performance and customer satisfaction. We maintain detailed records, support history, and dispatch notes so that every onsite visit—whether performed by an employee or contractor—is seamless, professional, and aligned with your expectations. Our hybrid workforce model allows us to offer rapid, reliable onsite IT support across a wider geographic area without sacrificing consistency, quality, or accountability.