Yes, HERO offers emergency IT and cybersecurity assistance even if you are not currently a client. We understand that technology issues don’t wait until contracts are signed. If you’re experiencing downtime, a cyberattack, or a system failure, our team can step in quickly to stabilize the situation. While we specialize in long-term managed IT and cybersecurity services, we recognize that sometimes companies need urgent help first before they can think about the bigger picture. Our approach is always professional, discreet, and solutions-focused. After the initial issue is resolved, we can discuss ongoing services to help prevent similar problems from reoccurring. Many of our current clients first came to us during a crisis and stayed with HERO after realizing the value of having a proactive partner always on call.