At HERO, we know that IT and cybersecurity issues can’t wait. That’s why we’ve built our process around speed and responsiveness. Once you submit the contact form, your inquiry is immediately routed to our client engagement team. During normal business hours, we typically respond within a few hours—and in many cases, much sooner. For urgent requests such as outages, security concerns, or system failures, we flag your message for priority handling to ensure someone follows up immediately. Our goal is to make sure you never feel like you’re left waiting or wondering when help will arrive. Even outside of business hours, HERO provides 24/7 support, meaning you’ll always have access to real people who understand your business and can get you connected to the right resources quickly.